His Name is Oliver
This morning I had my first taste of Australian accent on the phone. His name is Oliver… His name stucked on my mind because he had a welcoming voice and did not give me a hard time at all. He was very polite and there were even instances that I called him "Sir" instead of addressing him by his first name. Perhaps I am still getting the hang of it after many years of calling my customers "Sir" to maintain professionalism, His last name sounded Japanese to me and I was indeed right! It was an easy call I guess so people teased me I should get a "real" call to know the real deal..
I have not been on a call for sooooo long, the last time I could not even remember. After leaving my "glamorous" life at HSBC for something I was hesistant at first, I was asking myself too many questions…Questions like:
- Am I on the right track at this time of my career?
- There is definitely too many to learn, but would my "sacrifices" be even worth it?
- I am one such technically impaired individual so how am I gonna survive in this type of industry?
- I see many people who render OT, for me its a always a battle of my efficiency and productivity the moment my work starts, so would these people understand why I abhor staying in the office when my shift ends?
- I have always maintained a work-life balance even there would be times I struggled just to achieve it, so would my boss take it against me if I can’t stay too much at work?
- I have always been efficient but would my boss equates efficiency by going home on time? Hey, I hate coming in to work late, so I avoid that all costs.
- How about those who stay and yet unable to finish the job, I wonder how my boss would take it?
- I don’t feel comfortable with my accounting skills, so am I able to cope up at all times?
- I will start taking calls again tomorrow, who would my next caller be?!
- Do I stay positive??? I want to be positive.. These days, my glass is getting half empty.. I need positivity now more than ever.. I need it, tons of it!
